2017-11-09 222 views
Support > FAQ
  • 1. Download & Install APP VicoHome

    Download APP “VicoHome” on your phone.

    Search APP “VicoHome” in App store or Google play.
    The APP will be updated continuously. If your APP interface is different from the user manual, please contact us to get the latest user manual.


    Run “VicoHome” and Register an account

    Run VicoHome → Click “Sign up for a new account” → Choose your Country/Region →Input your Username and E-mail → Click “Next Step” → Input verification code → Input your Password → Click “Done”.




  • 2. Add Camera to APP VicoHome

    Step 1:

    Put your camera and mobile phone close to the router. It is better within 5ft.


    Step 2:
    Pull out the waterproof rubber plug on the camera by hand. Press and hold “Power button” for 5 seconds to turn the camera on. You will hear a continuous voice “Ding Dong Ding Dong”, and the indicator light keeps flashing blue.
    Note: If you do not hear the voice, please double click the power button.


    Step 3: 
    Login to the VicoHome APP → Click “Add camera now” or “+” on Home interface → Check “I heard the sound or saw the light on”, click “Next Step” → Check “I heard a beeping sound”, click “Next Step”.

    Note: If prompted to connect camera with bluetooth, please click “Close”. 



    Step 4: 
    Input your WiFi name and password to connect to 2.4GHz WiFi, click “Next Step”. 


    Step 5: 
    Take the lens of the camera facing the QR code generated on VicoHome about 15-25cm(6-10 inches) until you hear a voice "Ding". 

    Step 6: 
    After a while, the camera will give out a prompt sound of a successful connection. At this moment, please set the name for the device on the APP and select the location you want to place the device.
    Click “Continue” to complete the pairing.


  • 3. Install Camera

    You can place the camera on a shelf or other surfaces to use, or you can install it on a wall to use. Note: Camera cannot be installed on the ceiling.


    Install Camera on a wall


    Step 1: Choose a location where you want to install the camera.


    Make sure the camera is not blocked and ensure it is in coverrage of WiFi. The PIR
    infrared sensor is more sensitive to movements across the camera's field of view than movements toward or away from the camera.


    NOTE: For outdoor use, please install the camera upside down to maximize the waterproof performance and the human body infrared sensor's effectivity.


    Step 2: Bracket fixing:

    ① Mark holes on the surface of your plan to indicate the position of the screw, use the camera base hole as a guide.
    ② Using a drill bit slightly smaller than the included screw anchors, drill into the mounting surface using the guide marks you placed in the previous step.
    ③ Insert the screw anchors.
    ④ Fix the bracket to the desired location.

    Step 3: Fix the camera
    Put the camera upside down and then fix the camera to the bracket by the screw.



    Step 4: Connect the solar charger to the camera(Optional)
    (Refer to page 14 to install solar panel)
    Open the Waterproof rubber plug on the back of the camera, insert the cable of the solar charger to the Micro USB port of the camera first, then fix the waterproof rubber plug.




  • 4. Install Solar Panel
    1. Please select a position with the most sunlight throughout the year for your solar panel. The solar panel only needs a few hours of direct sunlight to sufficiently power your camera daily.The amount of energy that the solar panel can produce is affected by weather conditions, seasonal changes, geographic locations, etc.



    The ldeal Angle θ =The Local Latitude ± 5°

    For example, the North Latitude of Los Angeles is 34°03′, then the recommended θ = 29°-39°.
    Of course, it depends on your installation conditions



    2. Mount the bracket with the included screw and screws anchors.


    3. Slot the solar panel into the bracket and make sure it's secure.


    4. Loosen the adjusting control on the bracket and adjust the angle of the solar panel to make it receive direct sunlight, and then retighten the adjusting control to secure your setting.

    5. Put out the waterproof rubber plug from the back of the camera, then plug the USB cable into the camera's USB port, finally fix the waterproof plug on the solar panel to the camera.



    Important Notes:
    1. Make sure that there is NO blocking on the solar panel.
    2. Please don't install the solar panel completely horizontally. Otherwise your solar panel might accumulate dust and other debris easily.
    3. Wipe the solar panel regularly to remove the dust or debris.
    4. If the weather continues to be cloudy and rainy, please remove the camera and use the USB cable to charge the camera timely.

  • 5. Share Camera to Family or Friend
    Step 1: (For Admin User)

    Find the camera you want to share on the APP Homepage, click “Share” button on this camera → Click “Camera sharing” → A QR code for sharing will be generated.


    Step 2: (For Shared User)
    For the family or friend’s VicoHome you want to share, click “+” on the homepage → Click “Add Friend’s Camera” to enter the scan code page → Scan the QR code generared on admin’s VicoHome →  Send the access request to the admin user.

    Step 3: (For Admin User)
    You will receive a confirmation notice, and you can complete sharing after argeeing.

    TIPS: 
    ●  The QR code is valid for 30 minutes.
    ●  The invitee’s phone needs to download VicoHome APP and register an new account.



  • 6. Playback and Download Video

    The camera is not designed for 24/7 recording. It has two recording methods:
    ●Methods 1: Manual recording(Refer to page 20)
    ●Methods 2: Record when motion detection is triggered.
    The following content describes the playback of video recordings in method 2.
    Tips: If you want to watch Motion Detection record and download videos to your Phone, you need to purchase cloud service or insert a Micro SD card first. If no SD card or no cloud service, VicoHome only store videos from the last 7 days.


    Playback and Download Video in Cloud Storage

    Click “Library” on the homepage, enter Library interface.


    1. Filter videos. One of the cameras can be selected, and classification can be selected to filter the videos.
    2. Select the date of the record.
    3. Click the image to play video.
    4. Click “Choose”,  check the video to delete, share, mark, download viedo.
    5. Click “Edit” button to batch delete and download videos.



    Playback and Download Video in Micro SD card 

    Click “Setting” button on the VicoHome homepage, enter Camera Setting interface → Click “SD card video”, enter SD card video interface.    


    SD card video interface

    1. Select the date
    2. Drag the green dot to left zoom out the timeline.
    3. Swipe left and right on the phone screen with your finger to find the approximate time.
    4. Drag the green dot to right zoom out the timeline to check the specific time.
    5. Click record video icon, the video will be recorded and saved in your phone album.



  • 7. Live View Interface

    Live View Interface

    Click the image box on the APP Home interface, enter Live View Interface.


    1. Full Screen: Enter Live View Full Screen interface.
    2. Sound: Click to turn sound on or off when you view the camera.
    3. Audible Alarm: Manually control the camera siren.
    4. Position: Preset Position.
    5. White Light: Manually to turn on or turn off the camera white light.
    6. PT Control: Press and hold or click one directional indicator to control the direction of the camera and adjust the monitoring area.
    Note: The camera is digital zoom, please enter Live View Full Screen interface to control the zoom.
    7. Two-way Audio: Press and hold the “Audio” button to talk to the person in front of the camera.

    Live View Full Screen

    1. Manual video recording: Manually record the video of the current time and save it directly to your mobile phone album. 
    2. Screenshot: Take a screenshot and save it directly to your phone album.
    3. Sound: Turn on/off the sound.
    4. SD/HD/Auto: SD, 1280*720P, use fewer network date(bandwidth) and consume less battery. HD,1920*1080P, offets higher quality video and a better overall viewing experience. Auto, 720P or 1080P, depends on your current network status.
    5. More: Display “Preset Position”, “Audible Alarm”, “White light”, "Camera Settings" button.
    6. PT Control: Press and hold or click one directional indicator to control the direction of the camera and adjust the monitoring area.
    7. Zoom control(Digital Zoom): Use two-finger control to zoom in/out the screen. 

    Note: When you make the digital zoom too much,the camera image will blur.
    8. Two-way Audio: Press and hold the “Audio button” to talk to the person in front of the camera.

  • 8. Position(Preset Position)

    ● Preset Position:  Save specified view position which you need to monitor frequenlty. 

    1. Adjust the camera view position you want, click “Position”.
    2. Click “ + ” button. 
    3. Edit a name of the preset position, click “Done”.
    4. You can click on the corresponding picture to quickly recall the saved preset position.
    5. You can click “Delete” to delete the preset position when you don't need it. 



     

  • 9. Two-way Audio
    When you want to talk to someone who is in front of the camera:
    NOTE: Does not support multiple APP users talking to the camera at the same time.
  • 10. Camera Setting Interface

    Click “Setting” button on the APP Home /  Live view interface, enter Camera Setting interface. 


  • 11. Motion Detection
    Click “Setting” button on the APP main /  Live view interface → Click “Motion Detection” , enter Motion Detection interface. 

    1. Motion Detection
    Turn on/off the “Motion Detection”. If you turn the Motion Detection off, the camera 
    will not record, alarm, and push notifications.

    2. Detection Sensitivity
    There are three Sensitivity modes: High, Medium, Low.
    It is suggested to set as high to receive more detailed event from the beginning. 
    If you feel disturbed by the massive notifications, you can set it as low to decrease 
    unnecessary nofitication and reduce false alarms.

    3. Cool down time
    There are four time periods can be choosed: 10S, 30S, 60S,180S.
    If the Cool down time is on, no video will be recorded in the time period you choosed.
    (NOTE: This feature may miss some important moments)

    4. Duration
    The duration of each event video. There are four duration options: Auto, 10S, 15S, 
    20S. If you choose “Auto”, the camera will end the recording after the movement 
    stops, the maxumum time is 3 minutes.

    5. Resolution
    The resolution of the recorded video, there are two modes: 
    SD(Standard Definition), HD(High Definition).
        
      

      


      


  • 12. AI Analysis
    Click “Setting” button on the APP Home /  Live view interface → Click “AI Analysis” , enter AI Analysis interface. 
    After the classification function is turned on, the camera only triggers motion detection for Penson, Pet, Vehicle and Package in the image. It wills accurate monitoring and reduces false positives.

      
    Note: To use AI Analysis function, you need to subscribe VicoHome Awareness first.




      


  • 13. Notification Setting
    Click “Setting” button on the APP main /  Live view interface → Click “Notification Setting” , enter Notification Setting interface. 
    1. Turn on “Notification”, the camera will send you notifications of triggered recordings to alert you of any abnormal activities. 
    2. Turn on “Merge Push”, the successive videos in a short time will be merged pushed together. 

    3. Smart Push: The camera will push the content you selected to your phone, and other motion  detection that is not selected will still record, but it will not be pushed to phone.


      Note: To use Smart Notification push function, you need to subscribe VicoHome Awareness first.




  • 14. Activity Zone

    The Activity Zone can limit the scope of AI Analysis, and you will only receive notification of movements in your Activity Zone. All videos will still be recorded to cloud storage or SD card after setting activity zones.


    Click “Setting” button on the APP Home /  Live view interface → Click “Activity Zone” , enter Activity Zone interface. 

    ● Click “ + ” enter edit activity zone interface, drag the dot to edit the activity zone. Up to 
       3 activity zones. 
    ● Click “Set” button you can re-edit or delete the activity zone. 
      
    Tips: 
    ● The Activity Zone color frame is visible only here, not in the live view interface.
    ● The principle of Activity Zone is to judge the objects activity in pointed area with combining intellegent analyse on cloud. Therefore it's a cloud-based AI.
    Note: To use Activity Zone function, you need to subscribe VicoHome Awareness first.



  • 15. Sleep Settings

    Click “Setting” button on the APP Home /  Live view interface → Click “Sleep Settings” , enter Sleep Settings interface.