2017-11-09 222 views
Support > FAQ
  • 1. How to Get CMS Software-EseeCloud?

    Please email us to get the latest version of the EseeCloud CMS.


    Or click the link below to download

    Click to enter Download page

  • 2. How to Log in the EseeCloud CMS on your PC?

    1. Use a registered APP account to log in to CMS.

    You can skip the step of adding NVR to CMS. The camera system that has been added to the APP will be synchronized with CMS.

    2. Add NVR device to CMS

    Enter the CMS main interface, after completing the steps to add NVR to CMS, you can view video on CMS.

    1. Click "+add"

    2. Click Cloud ID

    3. Input your Cloud ID of the NVR

    4. Input your Username(default is admin)

    5. Input your Password

    6. Click Finish

    7. Double left click the device name to connect or disconnect


    1. Input the Username and Password of the NVR. Default Username is admin.

    2. Find your NVR Could ID or QR-Code in NVR.

    NVR User interface A:

    Left click the mouse on the NVR screen System Setup → Network Setup.

    from clipboard

    NVR User interface B:
    The Cloud ID is displayed in the bottom right corner of the screen, left click the ID to enter Download
    APP interface, then you can see the ID QR code.

  • 3. How to Update the Password of NVR?

    The Password should be the same ones used to login to the NVR system.

    If you have reset the Password of NVR, please update it on CMS accordingly by the following steps below.

  • 4. How to Playback Video on CMS?
    1. Left click Playback
    2. Left click to select a camera channel
    3. Select the Record Type
    4. Select the date

    5. Left click Retrieval to search videos

    6. Watch the retrieved videos

    A. Timeline scale display slider
    B. Playback control area:  You can control video playback, pause and fast forward, take quick screenshots, turn on sound, and download videos. 
    C. Time slider: Drag the time slider to move to a specific point in time. Hold down the left mouse button and drag to move the timeline as a whole.
    D. Playback interface exit button.

    Tip: Only one channel video can be retrieved at a time, please repeat the step 2-4 to retrieve other channel videos, the retrieved videos will be displayed in the screen area in search order.

    Make sure your NVR is connected to router(internet) to view camera on CMS.

  • 5. How to Download Video on CMS?

    In the Playback interface,  operate in the following order to download video.

    1.  Left click a vedio image to select a channel

    2.  Select the type of record.

    3.  Select the date.

    4.  Left click Download.

    5.  In the pop-up download resource dialog box, select the video of the corresponding time period, and left click the download icon to download.

    6.  Notification will pop up the file storage path after downloading the video.