2017-11-09 222 views
Support > FAQ
  • 1. How to Download and Install APP?

    Install APP: EseeCloud(IP Pro, VR Cam )

    Method 1:

    Scan the QR-Code below to find the free mobile APP, suitable for IOS and Android.



    Method 2:

    Search EseeCloud"(IP Pro, VR Cam)" on APP store or Google play to find it.

    APP Store: Click here

    Google play:Click here






















  • 2. How to Register an account on EseeCloud?

    Run the APP and register an account

    A. Run EseeCloud, choose to register an account using a phone number or email, then click “Register”. 
    B. Enter your mobile phone number or email, check “Have read and agree to the following”, click “Register”.
    C. Input verification code and set your password, click “Confirm”.





    TIPS:
    1. This APP account is only for APP login, please distinguish it from NVR System account.
    2. Click “Forget password?” to retrieve new password if you forget your APP account password.

  • 3. How to Add the NVR System to the EseeCloud APP?

    NOTE: Make sure your NVR is connected to router(internet) to view camera on APP


    Find the Cloud ID and ID QR code on the NVR


    Camera System of User Interface A:

    1. The Cloud ID is displayed in the bottom right corner of the NVR screen.
    2. Left click the ID to enter “Download The APP” interface, then you can see the ID QR code.



    Camera System of  User Interface B:

    Cloud ID: on the lower right corner of the screen.
    Cloud ID QR Code: in NVR menu bar “System Setup” → “Network Setup”.


    Scan QR code to add ID



    Update the Password

    ● The Password should be the same ones used to login to the NVR system.
    ● If you have reset the password of the NVR, the APP will prompt “The password is wrong”, please click “re-enter” to update the password.

    Or follow the steps on the below to update the password: Click “ …  ” → Edit → Then update the password.





  • 4. How to Set APP Alarm Push on Mobile Phone?

    Make sure your NVR is connected to router(internet) for APP ararm push


    1.  NVR setting:

    User Interface A:

    Right click the mouse on the screen, left click “Camera”.
    1. Left click to select the corresponding camera channel.
    2. Set up recording mode and turn on intelligent detection.
    3. Check the “APP” check box.


    User Interface B:

    Right click mouse on the screen, left click mouse System setup on the Menu Bar, enter the System Setup interface. Then operate in the following order:

    1. Left click Channel Setup

    2. Left click Video Detection
    3. Check the Enable check box, and select the camera channel
    4. Check the APP Alarm check box
    5. Left click Apply or OK



    2. APP setting:

    Login APP with the registered account → Click"…" button → Turn on “Alarm push” → Click “Me” → Click “Settings” → Turn on “Notification banner”.



    3.  Phone setting:

    Turn on the Allow Notifications of APP in the setting of your mobile phone, then your mobile phone will receive a banner notification when the motion detection is triggered. Take iPhone for example:

    Click “Settings” → Click “Notifications” →  Click “EseeCloud”→ Turn on “Allow Notifications”.



  • 5. How to talk with the camera on the APP

    Listen camera audio on the APP

    1. Click the camera image box to select a channel.
    2. Click the sound icon to turn on the audio.




    Talk with the camera on the APP

    Note: The C2 camera does not have a speaker, so you can't speak to someone through the APP.

    1. Click the camera image box to select a channel.
    2. Click the “Microphone” icon to enter the chat screen.
    3. Press and hold the “Press to talk” icon to talk with camera.
    4. Click the “Hang up” button after finishing the conversation.



    Tip: Only one user can use the microphone to talk to the camera at a time. 




  • 6. How to Share Camera System to your Family or Friend?

    Tip: Before sharing the camera, please ensure that the NVR has been set with a password 

    A camera system can only be added to one main APP account, but you can share the camera system to your family or friend.


    1. Click the Share icon on your EseeCloud APP,  choose share permissions, then click “Continue sharing”.
    2. Click “QR code sharing”,the QR code will be displayed. Then show or send it to your family or friend.
    3. Install the EseeCloud APP on the phone you want to share the camera, and register an account , then click “+” and “Scan” to scan the QR-code.





  • 7. How to Download Video to Your Phone?

    A. Allow EseeCloud to write to your photo album: 

    Enter EseeCloud APP → Me → System authority settings → Album permissions → Photos, select “Full Access”.


    B. Click Playback button to enter the playback interface: 

    1. Select a camera channel.
    2. Click “LOCAL”.
    3. Select Date. 
    4. Slide timeline to locate time point.
    5. Click “Download playback video” to download video to your phone.
    6. Select the video(s) according to your needs.
    7. Click “Download”, the video will be downloaded to your phone.
    8. Click “Download progress” to display download progress.