2017-11-09 222 views
Support > FAQ
  • 1. How to Reset the Date and Time(Two Methods)?

    Right click the mouse on the screen → Left clcik “System Setup” → Date and Time, enter the “Date and Time” interface:
    A: Sync Internet
    Turn on  Automatically set time, synchronize with internet time.(NVR must connect to the internet first).
    B: Manual settings
    Turn off  Automatically set time, then left click “Date” or “Time” to reset Date or Time.



  • 2. How to modify the NVR password?

    Right click the mouse on the screen → Left click “System Setup” → Account/APP, enter the “Download The App” interface, left click “Modify Password”, then input old Password and new Password. Finally, be sure to left click “Save changes”. 



     Tip: If you’ve modified the password of NVR as above, please update it on the EseeCloud APP/CMS (Refer to page 34/39), otherwise you will not be able to view camera on EseeCloud APP/CMS.


     

  • 3. How to Reset the NVR Password if You Forget It?

    1. Click Log In on the pop-up password Login box.
    2. System will prompt “Wrong password!”,  don’t click “Forgot password” and “Ok” button at this step. Then move the mouse cursor to the area outside the login box, quick click left mouse and right mouse alternately at least 12 times until you see “Reset password” interface.


    3. Input your new password on Reset password interfece, then left click OK button.
    4. After resetting the password, enter the new password again in the login box to log in to the system.


  • 4. How to Connect NVR to Internet via WIFI?

    You can set up or modify wireless Internet access here.
    Note: It’s better to use a stable wireless internet, such as your home WiFi. If you use a mobile WiFi, you may not be able to remote view the cameras when you leave your Cromorc camera system.  
    Right click the mouse on the screen → Left click “Network”, enter the “Network Setup” interface:
    1. Left click Connection to router(wireless)
    2. Turn on Open option
    3. Left click Select Wi-Fi network
    4. Left click to select your WiFi name
    5. Input WiFi Password(Up to 20 characters) 
    6. Left click Save Changes
    7. Wait to show WiFi connection successful. Network status: Healthy Network 



  • 5. How to set the camera Night Vision mode?

    The camera has built-in spotlights. You can set the Night vision mode to turn on/off the spotlights as below steps:

    Left click the “Image Setting” icon in the lower left corner of the corresponding camera image, then set the Night vision mode.



    Night vision mode recommendation:

    ● Set Smart mode if spotlight function is needed.
    ● Set Infrared mode if spotlight function is NOT needed.


    Tips:

    A: The camera spotlights last for about 20 seconds in Smart mode.
    B: The spotlights will not turn on in any mode during the day(bright environment).
    C: Only in the “Full color” and “Smart” mode, the spotlights will turn on at night.
    D: To use “Smart mode”, intelligent detection must be turned on.(Refer to page 29)
    E: Battery camera only has full color and infrared modes.




  • 6. How to talk with the caemra on NVR?

    The NVR has a built-in loudspeaker and microphone, you can listen to the live audio or the recorded audio of a camera, and can talk with the person in front of the camera on NVR.


    Listen to the live audio of a camera

    Left click the “sound” icon to turn on the audio in the lower left corner of the corresponding camera image. Then you will hear the sound from the camera.


    Talk with the camera on NVR

    Note: A/D/E model NVR no built-in microphone, so it can’t talk with camera on NVR. Only B model NVR supports talking with camera on NVR.


    1. Left click the “Microphone” icon in the lower left corner of the corresponding camera image to enter Talking interface. Then you can talk with the camera.

    2. Left click “Hang up” button after finishing the conversation.



    Tips:
    1. All cameras’ audio can be turned off at the same time, but only one camera’ audio can be turned on at a time.
    2. It is commended to turn off  the cameras’ audio which close to the NVR, otherwise the NVR speaker may have noise due to interference.
    3. If you need to adjust the volume of the audio output, left click on the sound icon in the bottom right corner of the screen,  then adjust the volume slider to adjust the volume level.